Frequently Asked Questions
Everything you need to know about your Terractive gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized equipment like home gym systems, delivery may take between 7-10 business days depending on your location.
What is your return policy for athletic apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. For hygiene reasons, undergarments and swimwear cannot be returned.
Do you offer a warranty on high-performance gear?
Yes, all Terractive technical gear comes with a 1-year limited warranty covering manufacturing defects and material failures under normal use.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your products suitable for professional athletes?
Absolutely. Terractive gear is engineered to meet professional standards, utilizing moisture-wicking fabrics and high-durability materials tested by elite athletes.